Greatheart Leader Labs is the sole owner of the information collected on this site. We will not sell, share, or rent this information.
Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance your experience on our site. You may, however, still navigate our site if your settings reject cookies.
Mailing Lists and Opt-out
If a user wishes to subscribe to any of our mailing lists, we ask for contact information such as name, email address, and zip code. The zip code simply helps us track geographic reach, and allows for local mailings regarding appearances in that area. If you receive an initial notice, having not signed up via the web site, it may be because you have expressed interest via previous personal or professional communications, or have purchased a product in the past. If you receive an email or other promotional materials in error, please accept our sincere apologies, and simply click the "opt out" link to be permanently removed from our list. Compiling and updating mailing lists is a monumental task, and human error is sometimes a factor. We respect your privacy, and our intention is to send only emails that will provide information, inspiration and special offers to the recipient. Feedback of any sort is always appreciated.
Links Provided To Other Sites
Greatheart Leader Labs provides links to other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as Greatheart Leader Labs. We are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites, or access their on-line policies for the relevant information about their data collection practices, before submitting any personal information or other sensitive data. If you do not click on the third party links, there is no way for them to collect information about you.
Your Consent To This Privacy Policy
Use of this site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you may submit, to this on-line Privacy Policy, including the collection and use of information by Greatheart Leader Labs, as described in this statement, and also signifies agreement to the terms of use for the site. Continued access and use of the site without acceptance of the terms of this Privacy Policy relieves Greatheart Leader Labs from responsibility to the user.
Notification of Changes
Any changes to any of our policies will be posted on this page so our users are always aware of what information we collect, how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
Shipping Information
We make every effort to ship your order as quickly as possible, normally within 1-3 business days. We will notify you immediately if any item cannot be shipped within 5 business days. If you would like an order sent RUSH, please call or send an email accompanying the order requesting the type of rush shipping (overnight, second day air, etc.) you desire. If you email, please include a phone number where we may contact you to authorize additional shipping charges.
Please contact us regarding shipments outside the United States. Additional charges are on a per order basis.
Returns & Exchanges
Products can only be returned in new and unused condition within five days of your receipt, with the exception of products that are defective. All returns require a Return Authorization number prior to shipping; email us to receive this Return Authorization number. Returns without a Return authorization number or items shipped freight collect will not be accepted. If your order does not meet your expectations, it can be returned within 5 days of receipt. Sales are final on custom items and will be repaired or replaced at our discretion for defective items. Unless defective, returned products will be exchanged for credit towards future purchases.
In the event of damage to product(s) in shipping, it is the policy of Greatheart Leader Labs to follow the same policy and procedures of the respective shipping company. The customer, or receiver, to whom the package is addressed must report the damage to the shipping company within 5 business days of the receipt of the damaged package.
